Terms of Service

1Introduction & Platform Scope

Dably.in operates as an online marketplace connector matching customers with independent home chefs, local boutique kitchens, and artisanal bakeries ("Sellers"). Dably facilitates transactions, maintains the technology infrastructure, and coordinates order handoffs. Dably is not a food preparation entity and does not prepare or cook food items directly. All preparation and compliance are the sole responsibility of the respective Sellers.

2Buyer Safeguards, Payments & Billing

All prices listed on the Dably catalog represent independent prices set directly by our Seller partners.

• Taxes and Fees: Transactions include applicable GST and platform service/technology fees calculated dynamically at Checkout.
• Payment Gateway: All payments are processed securely through RBI-compliant, PCI-DSS certified payment gateways (e.g., Razorpay). Dably does not store or process complete credit card numbers or banking passwords directly on its servers.
• Delivery Partner Tips: 100% of driver-partners' appreciation tips go directly to the respective delivery courier.

3Seller Registration & FSSAI Compliance

To register and sell culinary products on Dably, all kitchen owners must comply with the Food Safety and Standards Authority of India (FSSAI) requirements under the Food Safety and Standards Act, 2006.

• Licensing: Sellers must submit a valid FSSAI License or Registration Number during onboarding.
• Permitted Premises: Sellers are solely responsible for ensuring the cleanliness, hygiene, and sanitary conditions of their preparation premises.

4Refund & Cancellation Policy

Given the prepared-to-order nature of independent boutique kitchens, order cancellations are not permitted once a kitchen has formally accepted the order. If your delivery is significantly delayed past the stated service window, or if food arrives damaged, you must contact our Customer Support Desk to initiate a dispute resolution. Refund claims are evaluated case-by-case based on preparation timelines and logistics records.

5Limitation of Liability

Dably serves strictly as a digital marketplace platform. We do not assume liability for food allergies, dynamic ingredient changes, preparation faults, or courier logistics delays. Customers are urged to communicate allergen sensitivity requests inside the Chef Notes field at checkout and consult the Seller directly for ingredient verifications.