Terms of Service

1Entity Details

Dably is operated by [Legal Company Name] Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at [Registered Office Address] (CIN: [Insert CIN once allotted]).

For any queries, complaints, or communication regarding these Terms, you may reach us at:

• Email: [Insert support email]
• Phone: [Insert support number]
• Grievance Officer: [Name], reachable at [Email/Phone], available Monday to Friday, 10 AM to 6 PM

We will acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

2Applicability Across Platforms

These Terms apply uniformly to your use of Dably, regardless of whether you access it through our website or our Android application, and any future iOS application. Creating a single account allows you to use that account across all access points. Where a clause applies specifically to the app or the website, it will be labelled accordingly.

Your use of the Dably app is also subject to the applicable terms of the app store platform (e.g., Google Play, Apple App Store) through which you downloaded it. In case of any conflict between these Terms and the app store's terms on matters within the app store's jurisdiction (such as billing through the store), the app store's terms will govern that specific matter.

3Platform Scope

Dably operates as an online marketplace connecting customers with independent Home Chefs ("Sellers"). Dably facilitates transactions and maintains the technology infrastructure that allows Sellers to list, and customers to discover and order, home-cooked food.

Dably is not a food preparation entity and does not prepare, cook, or handle food directly. All food preparation, packaging, and compliance obligations are the sole responsibility of the respective Sellers.

Dably operates on a self-pickup and drop-off model only. Orders are collected by customers directly from the Seller's kitchen or a designated pickup point at the scheduled time slot. Dably does not offer, arrange, or take responsibility for any third-party food delivery service.

Dably does not endorse any specific Seller, dish, or listing. The presence of a Seller or product on the Platform does not constitute a guarantee of quality, authenticity, or fitness for a particular purpose. Customers are encouraged to review Seller information and ratings before placing an order.

4Eligibility

You must be at least 18 years of age to create an account or place an order on Dably. If you are contracting on behalf of a minor or another individual, you confirm that you are authorized to do so.

5App Permissions & Notifications

If you use the Dably app, it may request certain device permissions to function properly, including:

• Location: Used to match you with nearby Sellers and determine your service area.
• Camera / Photos: Used for Sellers uploading food photos and Users uploading images for support requests.
• SMS: Used only for automatic OTP verification during login/signup.
• Phone: Used only to enable secure calling between Buyers and Sellers when required for an active order.
• Notifications: Used for order updates, pickup reminders and important service notifications.

You can manage or withdraw these permissions at any time through your device settings, though doing so may limit certain app features. You may also opt out of promotional notifications while continuing to receive order-related alerts.

Dably may release periodic app updates. Certain features may require you to be on the latest version of the app to function correctly.

6Buyer Terms: Payments & Billing

All prices listed on the Dably catalog are set independently by our Seller partners.

• Taxes and fees: Transactions include applicable GST and platform service or technology fees, calculated at checkout.
• Payment gateway: All payments are processed through RBI-compliant, PCI-DSS certified payment gateways (e.g., Razorpay). Dably does not store complete card numbers or banking credentials on its servers.
• Order pickup: Customers are responsible for collecting their order within the time window communicated at checkout.

7Seller Registration & FSSAI Compliance

To register and list food on Dably, all Sellers must comply with the Food Safety and Standards Authority of India (FSSAI) requirements under the Food Safety and Standards Act, 2006.

• Licensing: Sellers must submit a valid FSSAI License or Registration Number during onboarding, and keep it current for as long as they remain active on the Platform.
• Premises: Sellers are solely responsible for the cleanliness, hygiene, and sanitary condition of their preparation premises, in accordance with applicable food safety law.

8Refund & Cancellation Policy

Given the made-to-order nature of home kitchens, cancellations are not permitted once a Seller has accepted an order.

If your order is significantly delayed beyond the pickup window communicated to you, or if the food received is damaged or materially different from what was ordered, you may raise a dispute through our Support Team within 24 hours of pickup.

Refund claims are evaluated case by case based on order records and Seller confirmation. Approved refunds will be processed to the original payment method within 5 to 7 business days.

9Limitation of Liability

Dably operates strictly as a digital marketplace platform connecting Sellers and customers. To the maximum extent permitted by law, Dably does not assume liability for food allergies, ingredient variations, preparation quality, or delays in order readiness caused by the Seller.

Customers with allergen sensitivities must communicate these clearly using the Chef Notes field at checkout and are encouraged to confirm ingredient details directly with the Seller before ordering.

Dably's aggregate liability arising out of your use of the Platform will not exceed the value of the order in question. Dably shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including technical outages, app store outages, payment gateway failures, or force majeure events.

10Account Suspension & Termination

Dably reserves the right to suspend or terminate any customer or Seller account that violates these Terms, engages in fraudulent activity, or fails to maintain required compliance (including FSSAI licensing for Sellers), with or without prior notice depending on the severity of the violation. This applies to accounts regardless of whether they were created via the website or the app.

11Privacy

Your use of Dably is also governed by our Privacy Policy, which explains how we collect, use, and store your personal data, including any device permissions described above. Please review it alongside these Terms.

12Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

13Contact Us

Have questions about these Terms? Reach out to our Support Team.